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Delivery charges for orders

Shipping charges will show in your Cart automatically and precisely calculated by kilogram (KG) to your living area in the world. Shipping is included insurance for all orders. We avoid shipping over 15 kg due to high risk of damaging the product.

For orders over € 159,00 we offer free shipping to Italy, and in Europe to Zone 1, 2 and 3.

Zone 1: Austria, Belgium, Czech Republic, Denmark, Germany, Luxemburg, Netherlands, Poland,  Slovakia, Slovenia, Hungary

Zone 2: France, Monaco, Spain, UK

Zone 3: Croatia, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania, Sweden

Other shipping areas:

Europe Zone 4: Iceland, Liechtenstein, Norway, Switzerland

Europe Zone 5: Bulgaria, Cyprus, Montenegro, Serbia, Ukraine

Global 6: Gibraltar, Israel, Russia, Turkey

Global 7: Canada, China, Hong Kong, Thailand, UAE

Global 8: Australia, Cayman Islands, Japan, Macao, New Zealand, Singapore, South Korea

United States: Many of our suppliers are small producers and are not registered at FDA which is needed for export to US. We are working on a solution.

If you can not place an order and live in a country not on our list, please contact us for a solution.

Please note that shipping is a third part service, Sicily Wine & Dine can not control delivery charges. We are constantly working on finding better prices not loosing service quality.

How long will delivery take?

Delivery in Italy: approximately 1 – 2 work days

Delivery in Europe: approximately 3 – 7 work days

Delivery International: depends on customs and your local delivery company.

We avoid to offer Express Delivery from Sicily as it does not work very well.

Do I receive a Receipt/ Invoice for my order?

When placing an order at Sicily Wine & Dine you will receive an order confirmation by mail to the mail address you registered when creating your account.

You will receive a receipt also from PayPal.

When your goods are shipped you will receive an automatic e-mail, and also a mail directly from us with shipping number and instructions to the mail address you have registered with us.

Invoices

If you have a VAT number, please contact us by social networks for correct information how to receive an invoice, or gently respond will all correct information (company name, VAT number ecc) to the shipping mail you receive from us with shipping number. Invoice will be sent to the mail address you registered with us. We do not send invoices to other mail addresses.

Which payment methods are accepted by Sicily Wine & Dine?

We accept payments with credit cards through PayPal.

We choose to use PayPal for your security.

How secure is shopping in the Online Shop? Is my data protected?

Due to new regulations we are not allowed to archive payment information. It may take some extra minutes for you to fill the payment details for every order, but please note this is for your own privacy protection.

By purchasing from our web shop, you automatically consent to the information you provide to be collected by us for the purposes of fulfilling any orders which you may place for present and future orders.

We do not sell any of your personal data to a third party.

Inactive accounts will automatically closed within two (2) years.

We erase failed and cancelled orders within 24 hours.

We erase pending orders within seven (7) days.

If I’m not home by delivery?

If your are not home by delivery time the delivery company will leave information how to reach your package. To avoid delays be sure to register the right delivery address.

Delivery is destined to the address you indicated when placing the order.
Courier will make two delivery attempts. If you for any reason can’t receive the parcel at indicated address, courier will leave information where you can pick up your goods. Storage at nearest pick up point is free.
If for any reason parcel is not delivered, the parcel will return to us after three days of storage.
Your order travels insured.

Sicily Wine & Dine is not responsible if you are not at home by the time of delivery and/or you provided the wrong delivery address.

Out of Stock

Products will go out of stock because most of them have limited production. We offer artisan foods and beverages with limited quantity. Many products are handmade and comes from family owned small farms.

We try our best to inform when the product will be back on stock. Due note that dates can change and delivery to our warehouse be delayed due to e.g weather conditions, seasonal issues (lack of water, heat, rain, cold) that may effect the harvest.

Keep yourself updated by visiting our website regulary.

Pricing of Products

How do we price our products?

We follow the pricing our suppliers recommend.

VAT & Taxes

All prices are included italian VAT and taxes. We pay VAT and taxes in Italy.

Offers & Discounts

We do not discount foods as we would never personally buy foods on sale. Un-sold products we avoid by using a fast warehouse policy of not keeping high quantity stock. This also to keep if fresh and newly produced for you.

If some products seems to be un-sold, we give it to charity or other sources. We personally consume the products offered from Sicily Wine & Dine which also minimizes food waste and left overs.

Returns & Claims

Due to food safety regulations we do not accept any returns.

Damaged products

For damaged products contact us immediately with detailed information and photos of damaged item/s to hello@sicilywineanddine.com. Remeber to insert your order number and name.

Country fees; Tax, Toll and other

For a global online store it is impossible for Sicily Wine & Dine to keep updated about several country regulations, therefor we recommend you to act as following:

  • For correct information of taxes, toll and/ or other country fees, please contact your local authorities.
  • For correct information of purchasing alcoholic beverages and allowed yearly quantities, please contact your local authorities.

Sicily Wine & Dine is not responsible for Tax, Toll, VAT, other fees and country regulations regarding your order.

Unsubscribe

You can unsubscribe from our e-mails at any time by logging in to your account:

  1. Log into your account
  2. Change mailing preferences

Environmental friendly packaging

We do our best to use recycled materials.

We try to use the correct amount of material for each delivery to reduce environmental impact. As environmental issues are relatively new in Sicily, we are constantly looking for new solutions to be as environmentally friendly as possible.

Through our work locally and with the search for environmentally friendly solutions, we hope to raise the issue faster.

Recycling delivery material

Please use our guide below how to recycle delivery material. The reason you do not find this guide in your delivery box is to reduce environmental impact. Much of the packing material you can reuse to your own gifts and items, such as for Christmas.

We follow the three principles of recycling; Reduce, Reuse and Recycle.

Cardboard:

First remove plastics and paper from the cardboard box. Fold the box to save space.

Deposit your cardbaord at the nearest recycling bank, or in bins provided by your local council.

Do not leave the cardboard box out in the rain as wet cardboard does not have a market.

Compost:

In your compost bin you can add the following:

  • Hair and fur
  • Shredded paper
  • Coffee grounds
  • Tea bags (natural material)
  • Crushed egg shells
  • Cooked pasta and rice
  • Crumbs from the bottom of snack food packaging
  • Raw fruit and vegetable trimmings
  • Stale bread, pitas, potato chips or tortillas
  • Old herbs and spices
  • Peanut shells
  • Moldy cheese
  • Old jelly, jam, or preserves
  • Natural cork

Cork:

Cork is a 100 percent natural, biodegradable and renewable resource. Cork is such a durable material, you can recycle corks into anything from craft supplies to flooring.

Contact a Cork organisation to recycle cork, or local supermarket or in your compost bin. If you recycle in your compost bin, be sure it is natural cork and not mixed with plastic.

For synthetic cork, recycle in the right station.

Glass:

Glass is separated into 3 colours: green, brown and clear.

Where?:

  1. Deposit glass at your nearest recycling bank by throwing them into the appropriate container.
  2. Many supermarkets have glass-recycling banks, enabling you to recycle glass on your weekly shop.
  3. Most home recycle bins, provided by your local council, usually accept glass

Make sure you wash out the glass before putting it into recycling bins. Reuse glass whenever possible. Jars can be used as small containers and bottles can be used as vases.

Metal: 

Metal is separated into 2 groups: aluminium and steel. ou can test which metal your waste is by using a magnet. Aluminium metal is non-magnetic whereas steel is magnetic.

Most home recycling bins, provided by your local council, usually accept metal. Make sure items are clean before recycling.

Find out if there is a cash for cans scheme operating near you.

Paper:

Paper is separated into the following groups:

  • Magazines
  • Newspapers
  • Office paper
  • Cardboard
  • Phone directories

Deposit used paper at your local recycling bank. Most home recycling bins, provided by your local council, usually accept paper products.

Reduce paper waste by cancelling unwanted subscriptions and deliveries. Put a no junk mail please sign on your letter box. Buy recycled paper.

Plastic:

There are about 50 different types of plastic. The main types include:

  • HDPE – Opaque bottles
  • PVC – Transparent bottles, with a seam running across the base
  • PET – Transparent bottles, with a hard moulded spot in the centre of the base

Deposit used paper at your local recycling bank. Most home recycling bins, provided by your local council, usually accept paper products.

Wash the items before recycling them.

Wood:

  • Take wood to civic amenity sites for recycling.
  • Wood can often be reused to make other items, such as a bird table for your garden.
  • Wood can often be added to your compost heap, such as sawdust and wood shavings.
  • Buy recycled wood whenever possible.

Recycling old or damaged pallets prevents unnecessary landfill and reduces the need to chop down trees for new wood to make new pallets. There are companies that offer pallet recycling absolutely free.

Sources: Recycling Guide UK, Earth911, ReCork, Smallfootprintfamily

Sicily Wine & Dine "A, B, C"

Algae: Seaweed. “Vegetable” that grows in the sea. Very healthy and edible. Seaweed contains many vitamins and minerals; including iodine, iron and calcium. Contain high amounts of vitamin B12, a good source of omega-3 fats,  fibers and antioxidants. E.g. astronauts eat seaweed to cover needed nutrients.

Bronze cut pasta: Pasta pressed through bronze dies to give it’s shape. The pasta made with bronze dies comes out smooth and shiny. Bronze-cut pastas are a little coarser, more porous and is the best way to produce pasta. Bronze cut pasta means the pasta has high quality, may also cost little bit more.

Craft foods and beverages: A producer who uses traditional methods and ingredients to produce, has a connection and understanding of the end consumer.

Dosaggio zero/ Pas dose: No syrup/ sugar is added during the production which is common with champagne and brut in general.

Pas dose/ Dosaggio zero: No syrup/ sugar is added during the production which is common with champagne and brut in general.

Semola/ Semolina: Semola wheat is a result of the grinding of durum wheat. Durum wheats form is longer, translucent and hard. The result is less white color and a more granular flour. With semola the dough is more tenacious, more difficult to work by hand but excellent for bread-making and pasta production. It absorbs more water and makes it possible to make pasta without adding eggs.
Semolina is rich in protein and has higher satiating power. Rich in carotenoids which are excellent antioxidants, useful eliminating free radicals.

Surlie: When a wine ages, the lees release new elements which changes the wines flavor, aroma, structure and composition. Each grape variety gets affected differently. The reasons why Sur Lie method is used; Reduce oak tannins, create a specific flavor and avoid oxidation. Sur Lie is a process of aging wine lees (dead yeast cells and/or grape particles that drop when a wine is fermenting), this meaning that the lees are left in the wine during aging. This way the wine in is contact with the dead yeast cells which adds flavors, aromas, depth and complexity.

Timilia: An ancient Sicilian variety of durum wheat, extremely resistant and easy to grow. It is a wholemeal and healthy flour with high protein value and a low gluten index. After milling, the flour has a grayish color. For bread making the perfume is more intense and for pasta making the taste is stronger. Timilia is naturally resistant to pests and therefor it is not necessary to use fertilizers or pesticides, the wheat grows naturally 100% organic.

Label information

DOC, Denominazione di Origine Controllata

The most common label on italian wines. DOC is ruling quality and geographical authenticity, but more generous than DOCG labeled wines. The geographic zone might be a little bigger and the rules be more flexible about what kind of grapes might be used in production.

Eng: Designation of origin

DOCG, Denominazione di Origine Controllata e Garantita

This label guarantees that the wine producers follow the strictest regulations possible to make wine. The wine has been tested by a committee that guarantees the geographic authenticity of the wine and its quality.

Not all Italian wines qualify for DOCG status and is a more difficult label to find on wines.

Eng: Designation of origin and guaranteed

DOP, Denominazione di Origine Protetta

Name of a region, or specific place, or in exceptional cases a country which serves to designate an agricultural product or foodstuff originating from that region. The quality or characteristics of which are essentially or exclusively to a particular geographical environment, including natural and human factors, and whose production and processing take place in the defined geographical area.

Eng: Protected designation of origin

IGP, Indicazione Geografica Protetta

The term indicates the mark of origin for food products for which a certain quality, reputation or other characteristic depends on the origin geographically, and whose production, processing and/ or processing takes place in a specific geographical area. Those who produce IGP must follow a strict production regulation. IGP is more permissive on the origin of raw materials only, it protects recipes and some typical production processes, but not necessarily the origin of the product in its whole.

Eng: Protected Geographical Indication

IGT, Indicazione Geografica Tipica

This label was created after DOC and DOCG for wine producers who can not live up to DOC and DOCG stricter standards but are making high quality wines, and to protect the typical locality of their production.

Eng: Typical Geographical Indication

Preservation of Products

Beverages:

Craft Beer: Should be consumed within one or two years due to the natural production.

Brut: Ten years. If you have knowledge of wine storage, brut can be stored up to 15-20 years.

Red Wine: Ten years. If you have knowledge of wine storage, red wine can be stored up to 20 -25 years.

Rose Wine: Five years. If you have knowledge of wine storage, rose wine can be stored up to ten years.

White Wine: Five years. If you have knowledge of wine storage, white wine can be stored up to ten years.

Foods:

Olive Oil: Olive oil is actually best to use after two years of rest. Due to market regulations we follow two years of storage.

How Sicily Wine & Dine does:

In the world much food is wasted unnecessarily because most consumers follow Best Before date. Taste and smell the food before throwing it as much can be consumed even after the date is passed.

Sicily Wine & Dine philosophy

Our philosophy is simple, To spread natural, artisan, organic and sustainability thanks to the pure Sicilian produce.

Read this carefully before placing an order

When you place an order at sicilywineanddine.com you are agreeing to the terms that appear below:

  • To order you must be 18 years or older
  • By registering with sicilywineanddine.com you accept that your email adress and other personal data is to be used to order confirmation, shipping and other necessary order related procedures.

1. Purchase Contract

1.1 This web site is operated by Sicily Wine and Dine, subsidiary of JS Consulting. By using the sicilywineanddine.com website you are bound by these terms and conditions. All use and purchases made on this web site are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given use or purchase will be those in effect at the date of your order or specific use. If you use or order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each or use order to ensure that you understand the precise terms and conditions applicable to your site visit or purchase.

1.2 We will confirm acceptance of your order. This by us sending an e-mail to the e-mail address you have registered on the order. At this point the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions.

1.3 You must be 18 years old or over in order to participate in our service.

2. Price and Delivery Charges

2.1a With the exception of goods referred to in clause 2.1(b), the price of the goods will be as quoted on the web site at the time you confirm your order subject only to any inadvertent technical error for which we will not be liable. Promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered.

2.1b Where items are ordered and sold individually by weight, the price of these items (expressed per kilogram) will be the price on the date that they are weighed.  In the event that there is a change in the price/ kg between the time your order is made and the time the item is weighed and priced by the supplier, the price you will be charged will be the price at the time the item is weighed.

2.2 Prices include Italian Value Added Tax (VAT) and other italian taxes.

2.3a Each order you make includes a charge for delivery. It will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Delivery charge is calculated for each kilogram frame.

2.3b Orders that have free shipping when you have passed the free shipping purchase limit, shipping costs will show as Free Shipping or similar words.

2.4 If your free shipping order weighs more than manageable, we have the right to share the order in several consignments to avoid for example damages or other shipping related issues during shipping.

3. Methods of Payment

3.1(a) Payment is to be made by debit or credit card through PayPal. On occasion we may issue discount vouchers which will be accepted towards payment of an order. Private customers can not pay for orders by cash, cheque or bank transfer (iban, swift ecc).

3.1(b) All orders are to be prepaid, we do not accept credits. This website is created for the passion of Sicilian produce and we do pay all products in advance to the suppliers. We do not waste time chasing after unpaid invoices either.

3.2 Authority for payment will be requested from your card issuer at the time of your order. We ‘debit’ your card with the full price of your order including transport when you place the order. We reserve the right to cancel our agreement with you if we are refused authority for payment.

4. Delivery

4.1 Delivery will be made to the address specified by you during the order process on the website. You have the ability to change this address anytime on the website before order is placed, and you must do so if you move so that we can deliver to the correct address. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.

4.2 We will always try to supply you with the full quantity that you have ordered. In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us immediately. You will not be charged for any incorrect goods or goods which you have not received. In any event, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.

4.3 All of our deliveries require a signature on receipt. It is your responsibility to ensure that an appropriate person is available at the delivery address on the delivery day. An appropriate person must sign for all goods on delivery. If no one is at the address when the delivery is attempted a notification from delivery company will be left and you will have the option to rearrange delivery or collect your order from the local Post Office or sorting center as noted on the delivery card.

4.4 Please note unusual weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will contact you as soon as we are able to in order to reschedule your delivery time and date.

4.5 We will only make deliveries when an appropriate person is able to receive the delivery. In the event that you instruct us to leave a delivery unattended at your address we expressly disclaim all liability which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature.

5. Defective Goods

5.1 You must inspect the goods and notify us immediately in writing (or by phone) of any dissatisfaction with your order.

5.2 We do not accept the claims of goods where we suspect damage has been caused by the customer. We do not accept claims of recurring complainers, which may also cause suspension from sicilywineanddine.com.

5.3 Subject to clause 7.1 below, we will not accept any further claims for loss from or in connection with the supply of faulty goods, whether dire.

6. Amendment of Orders and Cancellation Rights

6.1 Unless otherwise notified to you in the confirmation e-mail it is not possible to cancel your order after it has been dispatched from our warehouse. Do note that a delivery note may be sent to you some time after the goods left the warehouse, therefor the time on delivery note and goods leaving the warehouse can differ.

7. Warranty and Liability

7.1 Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen’s Advice Bureau.

7.2 In addition to paragraph 4.4, we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.

7.3 Other than as set out in clause 7.1, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.

8. Privacy

8.1 We do not sell, rent or transfer your information to third parties for their marketing purposes. Sicly Wine & Dine was created of passion, not search for profit.

8.2 At the time of your registration you will set a password. Keep this secret, as you are entirely responsible of your account. You are entirely responsible for all orders placed with us and information given to us under your e-mail address in combination with your password. You must immediately notify us of any unauthorised use of your e-mail address and/or password or any breach of security known to you.

8.3 For card frauds contact PayPal and your bank immediately as it is a third part service, we can not control third part services.

9. Complaints

9.1 Any Customer complaints should be addressed to immediately to Sicily Wine & Dine by mail. Repeated complainers can risk to be blocked.

10. Special Offers and Discounts

10.1 Sometimes goods may be subject to special offers. In the event of a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms and Conditions.

10.2 We are allowed to change the terms of special offers, withdraw them at any time and without prior notice. If you purchased a product for a special price at the time of special offers change, we will complete the special price for you.

10.3 We reserve the right to offer in our complete discretion different customers different special offers and promotions.

11. General

11.1 If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

11.2 All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us. You may not copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on the sicilywineanddine.com website without Sicily Wine and Dine’s prior written consent. Sicily Wine and Dine may impose a fee on any proposed use of the material data and content contained on its website, other than for placing orders through sicilywineanddine.com website.

11.3 While every care has been taken to ensure the product information shown on the website is correct, food products are constantly being reformulated and nutrition content may change. We recommend that you do not rely solely on this information and always check products labels.

11.4 All product images used on our web site are only representative of goods on offer. Carefully study side information about the product you are purchasing.

11.5 Where dietary information is important to you, for example because you have an allergy or specific dietary requirement, please carefully read the products information or contact us for more information before placing an order.

11.6 Although product information is regularly updated, Sicily Wine and Dine are unable to accept liability for any incorrect information.

Sicily Wine and Dine is a subsidiary of JS Consulting, with Italian VAT number IT05149230871 .

Website language

Official language for Sicily Wine & Dine is in English. We do not translate to other languages.

You can also contact us in Swedish, Finnish and Italian.

Any Questions?

For any enquiries do not hesitate to contact us by social media channels;

Facebook: Sicily Wine & Dine

Instagram: sicilywinedine